In the event that you are not satisfied with any purchase, you may return your item at any time up to 30 working days after the day of delivery. At your cost please return unused goods, along with your order number all original packaging and any labels for a full refund or exchange. Please Note: We cannot accept returns for used, personalised or custom fit products .
You must get proof of postage from your local post office or courier. It is highly recommended for high value goods to use a tracked and signed for service. If you fail to identify proof of postage then you are liable for any lost items.
We cannot be held liable for goods that fail to arrive.
Any free goods that came with the item you are returning for a refund should be returned if unused and in original packaging. If the free gift has been used then it should be kept and the value of the free gift will be taken off the balance that will be given back to you.
Unfortunately there are certain items that cannot be returned to us:
- Socks or base layers that have been worn and are not in the original packaging.
- Packs of socks or gloves that have been split.
To receive a replacement item
We recommend that you place another order online as soon as you know you will have to return the original goods; ensuring you are able to immediately reserve the stock and receive a replacement without any unnecessary delay. We will then inspect your returned item(s) and refund the costs within 3-5 days.
Our Returns Address is
First GB Logistics
Bay Studio Main Building,
Unit1 Bay Studios Business Park,
Ffordd Amazon, Swansea,
Returning Faulty Goods and Warranty Claims
Please contact us should your goods become faulty, please do not send faulty items back without prior arrangement or without a returns number.
All goods come with a 12 month guarantee*. If an item is delivered faulty or becomes faulty through normal use please e-mail firstname.lastname@example.org with your order number and daytime contact number.
* Refunds may take 3-5 days to process.
Please contact us here www.walrusapparel.com/pages/contact-us